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Latest News

The New York Times Interviews Ombudsmen on Resident Dumping

June 21, 2020

The New York Times published an article on involuntary transfers and discharges during the Coronavirus pandemic stating that facilities are clearing out less-profitable residents to make room for residents who would generate more revenue: patients with COVID-19.

Nevada State Ombudsman, Jennifer Williams-Woods, is Interviewed on Handling Complaints from Afar During COVID-19

June 15, 2020

While the shift has kept residents safer, it’s made the staff’s jobs more challenging, Williams-Woods said. When they receive a complaint, the staff has to rely on phone calls, coupled with video chats, to investigate; the documents they would have asked for in person are now faxed over or emailed by the facility. Additionally, Ombudsman staff might notice something awry or a resident might share something with them during a routine in-person visit to a facility.

New Jersey State Ombudsman, Laurie Brewer, is Interviewed on Social Isolation in Nursing Homes During COVID-19

June 15, 2020

In New Jersey as the pandemic started to escalate, the state Department of Health suspended visits at all 678 long-term care facilities on March 14, with exceptions only for people who were near death. Three months later, as the state slowly starts to reopen, officials now face the toughest of decisions. Do they keep the ban on visitors in place to protect the safety of medically fragile people or do they lift it to relieve the emotional cost of isolation?

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