Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

California State Ombudsman Program Certification Manual


Chapter 1: History and Role of the Long-Term Care Ombudsman Program

 Chapter 2: The Aging Process

Chapter 3: California's Long-Term Care Setting

Chapter 4: Paying for Long-Term Care

Chapter 5: Residents' Rights

Chapter 6: The Problem-Solving Process: Investigation

Chapter 7: The Problem-Solving Process: Resolution

Chapter 8: Responding to Elder and Dependent Adult Abuse and Neglect in Long-Term Care Facilities