Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Revised NORS Data Collection effective October 1, 2019

These are the final revised NORS data collection tables that State Ombudsman programs will use to report data starting on October 1, 2019. NORC is in the process of creating new training materials for the revised NORS data codes and activities. The following information is also available on the ACL website.

Revised NORS Training Materials

Part I Revised NORS Training Materials

Part II  Revised NORS Training Materials

Part III  Revised NORS Training Materials

Part IV  Revised NORS Training Materials

Revised NORS Five-Part Webinar Series

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC.

State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.

NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.

The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The first webinar introduced the revised new NORS data collection and the following four webinars  cover each part of the revised four-part training.


Introduction to the revised National Ombudsman Reporting System (NORS): February 5, 2019

View the slides as a PDF and as a PowerPoint with presenter notes

Table 1: Case Data Components

Table 2: Complaint codes and definitions

Table 3: State Program Information

Part I: Wednesday, February 27, 2019


Part II: Tuesday, March 19, 2019


Part III: Tuesday, April 30, 2019


Part V: Wednesday, May 29, 2019