Ombudsman Compendium - Retention Appendices

Appendix A

Appendix B - Recognition Concepts

Appendix C Assessment Tools

Ombudsman Evaluation Tools:

Program Assessment Tools:

Volunteer Program Self-Assessment Checklist (The National Consumer Protection Technical Resource Center)
Shadowing Experience Evaluation (Salt Lake County, UT LTCOP)
Annual Assessment Preparation Checklist and Assessment Tool (OK SLTCOP)
Volunteer Ombudsman Program Self-Assessment Tool (Robyn Grant, NORC Consultant)
LTCO Program Standards - Volunteer Management (WA SLTCOP)

Appendix D-1 - Program Management Tools

Appendix D-2 - Career Ladders

Volunteer Ombudsman Mentor Position Description (Northern VA LTCOP)
Training Agendas for Two Levels of Volunteer Ombudsman Training (Four-day training) QIS Training - two-day (Salt Lake County, UT LTCOP)
Quality Issues Specialist Volunteer Position Description (Salt Lake County, UT LTCOP)
Certified Ombudsman Volunteer Position Description (Salt Lake County, UT LTCOP)
Long-Term Care Visitors & Certified Ombudsman (LA SLTCOP)

Appendix D-3 - Policies and Procedures

TA Memorandum re: Ombudsman Disciplinary Procedures (TX SLTCOP)
Volunteer Ombudsman Program Complaint Resolution Procedures (TX SLTCOP)
De-Designation Policy (AR SLTCOP)
Grievance Procedures (WA SLTCOP)
Ombudsman Program Policies and Procedures - grievance excerpts (Salt Lake County, UT LTCOP)

Appendix E - Exit Interviews