Training Materials for Volunteer Ombudsman Program Representatives

This page includes examples of presentations and other materials from Ombudsman programs. Additional training resources are available on this page.

NORC Ombudsman Compendium, Chapter 2 – Training
The purpose of this chapter is to help Ombudsman programs plan and develop training programs by sharing program examples and training considerations.

NORC Ombudsman Compendium, Chapter 2 – Training – Appendices
The appendices include Ombudsman program examples of training materials.

Ombudsman program certification training manuals are available here.

Ombudsman Program Presentations and Materials

Iowa

• VOP Training Part 1&2

Maryland

• Quality Advocacy Visits (Guidance to Maryland Ombudsman Staff & Volunteers)

Massachusetts

• Massachusetts LTCOP: Appropriate or Not? (worksheet)

Oregon

• Oregon Ombudsman Frequent Misconceptions

Wisconsin

• Wisconsin Volunteer Initial Training Presentation

Additional Training Materials

• Guidelines to Adult Learning
• NORS Code Guide 
• NACOG AAA Ombudsman Training Outline 
• Shadowing and Evaluation Form and Volunteer Experience Survey
• Ombudsman Training Page
• NASOP Code of Ethics
• NALLTCO Code of Ethics

Return to top