NORC Trainings & Webinars (Materials and Recordings)

Webinars for LTC Ombudsman In-service Training
Long-Term Care Ombudsman Programs have access to a range of recorded webinars for staff and volunteers. The webinar content is focused on enhancing ombudsman skills and knowledge.  A broad range of topics is covered related to long-term care issues, consumer rights, ombudsman skills building, and more.  Refer to this list for a sample of webinars that can be downloaded for free.  All range from 60-90 minutes in length and include supplemental materials, such as PowerPoints.

Trainings & Webinars by Date

Click on the links below to access each conference call and/or webinar held in each year.

• 2025
  • Online NORS Training Course Launch
  • A Resident Threatens Self-Harm: How Does the Ombudsman Program Respond?
  • Introducing the NEW Online Course for Initial Certification Training
  • An Introduction to Trauma-Informed Care
• 2024
  • Mental Health 101, Suicide Prevention & De-Escalation Strategies
  • The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101
  • Volunteer Recruitment and Recognition
• 2023
  • Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs
  • Quarterly TA Talk on An Introduction to the National Paralysis Resource Center
  • Quarterly TA Talk on Loneliness and Social Isolation
  • Communications & Media Relations to Raise Awareness of the Ombudsman Program
  • Quarterly TA Talks - Communication Tools
  • The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures
• 2022
  • Quarterly TA Talks - Family Councils
  • Live NORS Q&A
  • Quarterly TA Talks - National Ombudsman Reporting System (NORS)
  • We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
  • Quarterly Technical Assistance (TA) Talks - Investigating Complaints Involving Allegations of Abuse
  • Long-Term Care Ombudsman Programs and Legal Services: Working Together to Protect Residents from Nursing Facility-Initiated Discharges
  • Treatment and Workplace Conditions for Direct Care Workers
  • Recognizing the Importance of Volunteers
  • Quarterly Technical Assistance (TA) Talks - Resident Councils
  • Money Mule Scams: Tips for Prevention, Identification, and Trauma-Informed Assistance
  • Are You Ready? Ombudsman Program Emergency Preparedness and Response
  • Introduction to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
• 2021
  • Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)
  • Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma and/or Potential Abuse and Supporting Residents 
  • COVID-19 Recovery and Reentry Resources: TA Open Dialogue Webinar Series 
  • Using Data to Strengthen Your Nursing Home Advocacy
• 2020
  • Ombudsman Program Communication and Advocacy During COVID-19 
  • Four-Part Webinar Series - COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy
  • Three-Part Volunteer Management Webinar Series: Successful Practices in Volunteer Recruitment, Training, and Retention