NORC Webinars

Click on the links below to access webinars held in each year.

• 2025
  • Online NORS Training Course Launch
  • A Resident Threatens Self-Harm: How Does the Ombudsman Program Respond?
  • Introducing the NEW Online Course for Initial Certification Training
  • An Introduction to Trauma-Informed Care
• 2024
  • Mental Health 101, Suicide Prevention & De-Escalation Strategies
  • The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101
  • Volunteer Recruitment and Recognition
• 2023
  • Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs
  • Quarterly TA Talk on An Introduction to the National Paralysis Resource Center
  • Quarterly TA Talk on Loneliness and Social Isolation
  • Communications & Media Relations to Raise Awareness of the Ombudsman Program
  • Quarterly TA Talks - Communication Tools
  • The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures
• 2022
  • Quarterly TA Talks - Family Councils
  • Live NORS Q&A
  • Quarterly TA Talks - National Ombudsman Reporting System (NORS)
  • We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
  • Quarterly Technical Assistance (TA) Talks - Investigating Complaints Involving Allegations of Abuse
  • Long-Term Care Ombudsman Programs and Legal Services: Working Together to Protect Residents from Nursing Facility-Initiated Discharges
  • Treatment and Workplace Conditions for Direct Care Workers
  • Recognizing the Importance of Volunteers
  • Quarterly Technical Assistance (TA) Talks - Resident Councils
  • Are You Ready? Ombudsman Program Emergency Preparedness and Response
• 2021
  • Quarterly TA Talk: Volunteer Management
  • Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)
  • Quarterly TA Talk: National Ombudsman Reporting System (NORS)
  • Using Data to Strengthen Your Nursing Home Advocacy