COVID-19 Recovery and Reentry Resources for Ombudsman Programs

The National Ombudsman Resource Center (NORC) convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources. Workgroup members included representatives of the National Association of State Ombudsman Programs (NASOP) and the National Association of Local Long-Term Care Ombudsman Programs (NALLTCO). 

The resources are available as PDFs and Word documents so programs can add state specific information.

NOTE: This information is current as of June 2021 and will be updated as we learn more about COVID-19 and practices may need to adapt accordingly.

Contents

Introduction

State Long-Term Care Ombudsmen (State Ombudsmen):

1. Safety Considerations for Representatives when Visiting Residents (PDF, Word) - Updated

2. Program Management Considerations for Policies and Procedures Regarding In-Person Visits (PDF, Word) - Updated

3. Responding to Complaints During COVID-19 Pandemic (PDF, Word) - Updated

4. Supply Purchasing Template (Excel)

5. Ombudsman Program Requirements Regarding COVID-19 Acknowledgment Form (PDF, Fillable PDF, Word) - Updated

6. COVID-19 Self-Assessment Form (PDF, Fillable PDF, Word)

Representatives of the Office of the State Long-Term Care Ombudsman (representatives):

1. Tips for Facility Visits During an Infectious Disease Outbreak (PDF, Word) - Updated

2. Visit Checklist During the COVID-19 Pandemic (PDF, Fillable PDF, Word) - Updated

3. Tips for Communicating While Wearing a Mask (PDF, Word)

4. Complaint Investigation and Resolution During COVID-19: Complaint Scenarios and Documentation (PDF, Word) - Updated