Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Program Structure & Management

State LTC Ombudsman Program: 2019 Revised Primer for State Agencies (Updated April 2019)
This Primer is intended to support State Agency Directors to understand the unique role of the State Long-Term Care Ombudsman Program. The Primer was prepared by the National Association of States United for Aging and Disabilities.

Strengthening the Connection Between State and Local Long-Term Care Ombudsmen: Management Practices to Improve Coordination (August 2010)
This resource brief by NORC Consultant Sara Hunt offers tips and management practices that can used to improve the coordination between state and local ombudsmen.

Synchronicity Among Local and State Ombudsmen (2010)

This session was filmed at the 2010 Consumer Voice Annual Conference & Meeting in Orlando, Florida. NORC encourages all ombudsmen to listen to/watch the video if possible. Please note: This video contains several specific program examples and tips not included on the PowerPoint presentation and handouts. The PowerPoint presentation and handouts contain the principles and categories but not the specific practice/program examples.

Training Materials/Handouts:

Ombudsman Program Examples

North Carolina Regional Long Term Care Ombudsman Mentorship Program

North Carolina Regional Long Term Care Ombudsman MENTOR Evaluation - 6 month

North Carolina Regional Long Term Care Ombudsman MENTEE Evaluation - 6 month

Monday Memo from the Illinois State Long-Term Care Ombudsman


View Archives Here

State Long-Term Care Ombudsman Programs: Organizational Structure (July 2016)
This report is from The National Association of States United for Aging and Disabilities (NASUAD) and was supported, in part, by a grant from the Administration on Aging, Administration for Community Living. NASUAD has compiled information from State Long-Term Care Ombudsmen regarding the SLTCOP structure within each state. As states look at their programs, this document provides information to help states assess structural changes that may be made to the program. 

Long-Term Care Ombudsman Certification Survey (March 2010)
Coordinated by NORC and NASOP, this survey looks at certification and initial training requirements for long-term care ombudsmen. Forty-two states participated in the survey.

State LTC Ombudsman Program: A Primer for State Aging Directors and Executive Staff (2011)

Esprit de Corps: Cultivating Unity in the Statewide LTCO Ombudsman Program (April 1999)
Session summary designed to provide new insight into the dynamics between responsibility of administering a federally mandated statewide program and creating a sense of common purpose, an esprit de corps, among everyone working in the program.

Long-Term Care Ombudsman Program: Structure, Responsibilities, Quality and Funding (September 2003)
This overview of State Long-Term Care Ombudsman Programs (SLTCOPs) is a snapshot in time. It contains self-reported results from the 53 SLTCOPs.

Unique Characteristics of Ombudsman Programs (Updated October 2002)
This report focuses on being aware of the misconceptions of LTCO programs and how to address them.

Hide text

Return to Top